Services Supported in CloudTASK
Streamline service delivery, improve productivity, manage team members and increase profit margins by implementing
○ Hands-on monitoring of customer system checkpoints
○ Logging support tickets in the cloud (do not miss another billable minute)
○ Give client access to their own ticket portal
○ Setup scheduled tasks for subscription and software license renewals (including workflow)
○ Administer and monitor time sheets logged by agents
○ Auto invoicing from completed time sheets
SCHEDULED TASKS for Software License Renewals, SSL Heads-up Reminders, Antivirus Subscription Renewals, and 3rd-party notifications to your customers regarding upcoming renewals
TIME KEEPING: Log and manage Time Sheets online. Via web browser, tablet or phone with option to generate invoice directly in ACIM or export to Pastel or Quickbooks for invoicing of billable hours.
CloudTASK's CHECKPOINT feature puts you in control in your hands. Setup and monitor custom checkpoint queues for different customers or sites. With the added benefit to lookup history and setup a comprehensive audit report for each site.
Management Software for IT Consulting and Customer Support Services
CloudTASK by Contact Software
CloudTASK is packed in our AppSuite software solution.
Call Logging and Support Ticketing system
Petty Cash Journals for Agent Claims
Scheduled Tasks for License Renewals, Reporting and Heads-up Reminders, also to your Customers
Software License Register
Checkpoint Queues for Daily, Weekly, Monthly and Annual Controls with Audit Reporting
Customer Services Register for DSL, Fibre and Microwave Link
- Contract Management for Customer Cellular and Data Services
Information at our fingertips is as important for the IT industry, as for it's customers.
CloudTASK has been rolled out successfully since 2008 and ever since evolving towards a powerful management system for logging support tickets, manage time-sheets, setup, configuration and recording of checkpoints results to manage site. All customised to your customers' IT topology requirements and topology.
Comprehensive. Practical. Secure.
CloudTASK assist industry leading companies and individuals achieve greater audit compliance, workflow functionality, and reaping the financial benefit.
Our platform has a wide range of features that were created with an aim to help you maximize your service levels to your customers.
CloudTASK is continually building upon its technology, in order to empower our users to achieve their goals.
"Big results require big ambitions"